Refund and Returns Policy

Effective Date: September 2, 2025

At Epix IPTV, we are committed to providing our customers with a high-quality, reliable, and enjoyable streaming experience. We stand behind our service and want you to be completely satisfied with your purchase. This policy outlines our money-back guarantees and the conditions under which refunds are processed.

Our Money-Back Guarantee

We offer a risk-free money-back guarantee to allow you to test our services. The duration of this guarantee is dependent on the subscription plan you choose:

1-Month Plan: 1-Day Money-Back Guarantee.
3-Month & 6-Month Plans: 7-Day Money-Back Guarantee.
Yearly Plans (1, 2, or 3 Years): 30-Day Money-Back Guarantee.

To be eligible for a refund under this guarantee, you must contact our support team within the specified period from your purchase date.

Conditions for a Full Refund

A full refund will be granted within the guarantee period if you experience a genuine, verifiable technical issue with our service that we are unable to resolve. This includes:

Persistent and unresolvable buffering or freezing issues directly caused by our server infrastructure.
Inability to access the service on a compatible device due to a fault on our end.
Significant features (e.g., specific channel packages you paid for) being unavailable for an extended period.

To initiate a full refund claim, you must work with our technical support team to provide necessary details (e.g., speed tests, device information) and allow us a reasonable opportunity to troubleshoot and fix the issue. If our team confirms that the problem is unsolvable and originates from our service, a full refund will be processed promptly.

Partial Refunds & Discretionary Returns

We understand that circumstances can change. If you wish to request a refund for reasons other than an unresolvable technical fault (e.g., you changed your mind, or the service is not what you expected), we may offer a partial refund at our discretion.

In such cases, we reserve the right to deduct service costs and administrative fees from the refund amount. This is to cover the server resources, bandwidth, and support time allocated to your account during the period of use.

The calculation for a partial refund is as follows:

Refund Amount = (Total Subscription Price) - (Prorated Cost of Days Used) - (Administrative Fee)

The prorated cost is calculated based on the standard monthly rate of our service, regardless of the plan purchased, to ensure fairness and cover our operational costs. The administrative fee typically amounts to 10-15% of the total purchase price.

Circumstances Not Eligible for Refund

Requests made after the money-back guarantee period has expired.
Issues arising from the customer's side, such as poor internet connection, ISP throttling, device incompatibility (for devices not listed as supported), or misconfiguration of the client-side network.
Forgetting to cancel a subscription. It is the customer's responsibility to manage their subscription.
Choosing not to use the service despite it being fully functional.
Minor or temporary channel outages, as these can occur for maintenance or reasons beyond our control.

How to Request a Refund

To request a refund, please contact our customer support team via Telegram with your purchase details and the reason for your request. Our team will review your case based on this policy and respond within 24-48 hours.

Epix IPTV reserves the right to modify this Refund Policy at any time. We recommend reviewing it periodically. Your satisfaction is important to us, and we aim to be as fair and transparent as possible in all our dealings.